Pre-sales Service

• Customer service center

  Eratruck Customer Service Center provides 24/7 consulting services for global customers, focusing on answering questions throughout the commercial vehicle procurement process. Whether it's model selection, configuration details, industry-adapted solutions or policy interpretation, the professional consultant team can respond quickly, offering precise support through multiple channels such as phone, online customer service and email, removing pre-purchase obstacles and making decision-making more efficient.

• User experience day

  The regularly held Eratruck User Experience Day invites you to get up close and personal with the full range of commercial vehicles from top brands such as Sinotruk,Foton and Shacman. Through static displays, dynamic test drives, on-vehicle operation demonstrations and other forms, you can deeply experience vehicle performance, comfortable configurations and operational efficiency. Professional engineers answer questions on-site and industry users share experiences, allowing you to intuitively verify vehicle adaptability before purchase with greater confidence.

• Deep customized construction solutions

  Targeting the needs of different scenarios such as urban logistics, long-haul transport and engineering construction, Eratruck launches deep customized construction solutions. Cooperating with the R&D teams of Sinotruk,Foton and Shacman, it fully adapts to your business pain points and operational habits from power configuration, body structure to functional modules. Whether it's special road condition adaptation, load optimization or intelligent system integration, exclusive solutions can be provided, making vehicles customized assets to enhance core competitiveness.

Sales Service

• Consultative sales

  Eratruck advocates the consultative sales model, abandoning traditional promotion and focusing on customers' real needs. Professional sales consultants deeply understand your core information such as operation scale, route characteristics and cost budget, and provide neutral and professional procurement suggestions combined with industry trends and product advantages. From model recommendation to configuration combination, they accompany you throughout the decision-making process to ensure the procurement plan accurately matches business development and maximizes cost-effectiveness.

• One-stop financial services

  To ease the pressure of procurement funds, Eratruck launches one-stop financial services in cooperation with well-known financial institutions. Covering diversified solutions such as low-interest loans, financial leasing and installment car purchases, it flexibly adapts to the capital status of different enterprises. Simplify the application process, speed up approval and disbursement without cumbersome procedures, allowing you to own high-quality commercial vehicles with a lower capital threshold, while optimizing cash flow configuration and supporting business expansion.

After-sales Service

• Smart butler service

  Eratruck Smart Butler Service, with a digital platform as the core, provides you with full-life-cycle vehicle management support. Real-time monitoring of vehicle operation status, maintenance reminders, fault early warnings and other intelligent services, synchronizing information through multiple channels such as APP, SMS and phone. One-click appointment for maintenance and online consultation on fault solutions, no need for additional manpower management, making vehicle maintenance more worry-free and efficient.

• VIP customer club

  Join the Eratruck VIP Customer Club to enjoy multiple exclusive privileges. Priority participation in exclusive activities such as new product experiences and industry summits, access to customized operation guidance and cutting-edge industry information. Exclusive customer managers provide one-on-one docking, quickly respond to needs, and offer privileged services such as priority maintenance and parts reservation. Reward long-term trust with premium services and build a win-win ecosystem.

• Expert physical examination and diagnosis

  Regularly provide expert on-site physical examination and diagnosis services for cooperative customers. A professional team composed of senior engineers conducts comprehensive inspections on core components such as vehicle engines, chassis and circuits. Accurately identify potential faults, provide professional maintenance suggestions and prevent problems before they occur. Customize special physical examination plans for vehicles in special operation scenarios to ensure vehicles maintain optimal operating conditions for a long time and reduce downtime.

• Timely delivery of spare parts

  Eratruck builds a global spare parts supply network, cooperating with original spare parts resources of Foton and Shacman to ensure sufficient reserves of core spare parts. Relying on the intelligent inventory management system, it quickly responds to spare parts needs. Domestic orders are delivered within 48 hours, and overseas orders are efficiently delivered through logistics partners. Original factory quality assurance and strong adaptability allow vehicle maintenance without long waits and quick resumption of operations.

• After-market worry-free service

  Eratruck After-market Worry-free Service covers the entire scenarios of vehicle quality assurance, maintenance and fault rescue. Strictly implement the original factory quality assurance standards with an ultra-long warranty period for core components, allowing you to use the vehicle without worries. Build professional maintenance service outlets nationwide with 24/7 road rescue response. No matter where the vehicle is, professional maintenance support can be quickly obtained to ensure operational continuity.